Telefonieren in Englisch (Language of Telephoning)

Telefonieren in der Fremdsprache ist eine besondere Herausforderung.
Die nachfolgenden wichtigsten "Phrasen" geben Hilfe für die typischen Situationen.

Einen Anruf annehmen
  • Hello / Good morning / Good afternoon.
  • This is Tom Miller speaking.
  • Tom Miller, World Enterprises, speaking.
  • Hello, this is Tom Miller from World Enterprises.
  • What can I do for you? / How can I help you? Who is calling please? / Excuse me, who is this? / Can
    • I ask who is calling, please? Could I take your name please?
Nach jmd. fragen
  • Could I speak to Jane Morten, please? / I’d like to speak to Jane Morton, please. /
  • Could you put me through to Jane Morton, please?
  • Could I speak to the person responsible for social media in your company?
Jmd. durchstellen
  • One moment, please. I’ll see if Mrs Morten is available.
  • Can you hold the line? / Can you hold on a moment?
  • I’ll put you through. /
  • I’ll connect you. / I’m connecting you now. I’m afraid Mrs Morten isn’t in at the moment. / I’m sorry she’s out of office this week.
  • I’m sorry, she’s in a meeting at the moment.
  • I’m afraid, she’s on another line at the moment.
  • I’m afraid, the line is engaged. Could you call back later?
  • I'm sorry. She's out of office today. / She isn't in at the moment.
Eine Nachricht notieren / hinterlassen
  • May I take a message?
  • Would you like to leave a message?
  • Could I give her a message?
  • I’ll tell Mrs Morton that you called.
  • I’ll ask her to call you as soon as possible.
  • Could you give her a message please?
  • Could you ask her to call me back?
  • Will she be in the office tomorrow?